Video: Woman with baby ordered off plane in Charlotte, NC
American Airlines is investigating the actions of a flight crew who kicked a couple and their newborn daughter from a plane before take off in Charlotte last week.
Allan Ali posted a video of the incident on Instagram, along with a comment qualifying the way he and his family were treated as “absolutely disrespectful!” In a statement to the Charlotte Observer on Friday night, the airline called what is shown on the family’s video as “concerning.”
“This matter has our full attention and we will take appropriate action if necessary,” the airline said.
Ali said her partner, Kamia Hoilett, asked the flight attendant to give them more space as they tried to enter the aisle, and the flight attendant asked : “Is this going to be a problem? In Ali’s video, Hoilett is seen holding a baby, but the initial conversation between the couple and the flight attendant is not captured in the footage Ali later posted online.
Ali said the situation deteriorated when the couple let the man in and were about to sit down again.
“Sit down and buckle up your seat,” Ali said, the flight attendant rudely told his partner. This prompted Hoilett to say that she didn’t like the way the flight attendant spoke to her, Ali said.
the video Ali posted on Instagram shows what happened next.
The couple are back in their seats and strapped in, with Hoilett holding their swaddled baby to his chest, when a woman and a flight attendant approach to escort them from the plane.
“I didn’t get aggressive with her,” Hoilett told the flight attendant, referring to the previous flight attendant. “… I did not do anything.”
“I was not there,” replies the flight attendant. “The captain made the request.
Their child, says Ali, is 7 weeks old.
As Ali records the meeting, he can be heard in the video saying, “We have witnesses. I just want this to be known: she has a newborn baby. You get her off the plane because of the negligence and unprofessional nature of a member of your staff.
A male flight attendant then tells Ali to stop filming.
The camera screen goes blank and Ali can be heard asking in a louder voice, “Are you going to tear the phone out of my hands?” “
“If we are to be treated unfairly, should we take it? He asks in the video. “We paid to be on this flight.”
“People sitting in this area know what happened,” Ali says in the video. “It’s wrong.”
He also called the meeting a “parody”.
With the video back and the couple gathering their things to leave, Ali can be heard shouting at a flight attendant, “You should be ashamed of yourself. You weren’t here, yet you took somebody else’s opinion of somebody carrying a child, a baby.
“We’re not fooled,” he said to the flight attendant. “We are educated, masters, we work hard. We don’t come here for a conflict. Let’s go. “
In its statement, American Airlines said airline officials were “actively reviewing” the incident.
“Our values demand that all customers be treated fairly and with respect, and we find the video posted by the family concerning,” the statement said.
“We have contacted the customers involved to understand their experience and are seeking additional information from other passengers on board and members of the team who were present,” AA officials said in the statement.
The family were booked on a subsequent flight the same day and returned home to Philly, according to the airline.
This story was originally published 11 December 2021 13:48.