United flight attendants ‘fed up’ plan to picket airports on ‘day of action’ on September 27

United Airlines flight attendants are planning a ‘day of action’ on September 27 to protest what the crew union has described as the ‘unsustainable working conditions’ facing the airline’s flight attendants .

The protest will be an informational picket event where United flight attendants shouting slogans and holding up signs could descend on airports nationwide, as well as other key United locations.

The Association of Flight Attendants (AFA-CWA) claims that flight attendants have been “subjected to unsustainable working conditions due to mismanagement by United management” and that “efforts to solving these problems have been ignored and dismissed”.

One of the main issues at the heart of the dispute between the flight attendants’ union and United concerns the “unacceptable” wait times that crews face when trying to contact the planning department.

Wait times of four hours or more for flight attendants to speak to an airline representative are reportedly not uncommon, and crew members are required to establish regular contact with the airline, even for basic schedule changes.

United’s senior vice president of inflight services, John Slater, has previously criticized the union for using the issues for “political expediency” while failing to highlight United’s efforts to resolve the issues and outright rejecting solutions to save flight attendants from having to constantly call planning. department.

On Thursday, the union insisted that “no actionable solution” had been presented by the airline to resolve the problems and that thousands of letters sent by flight attendants expressing their frustration with the situation had been ignored.

“Your reports show a continuing trend of unacceptable wait times, with some exceeding the four-hour mark,” the union told flight attendants in a memo calling for the Day of Action.

“Our voices, the voices of the flight attendants, have made it clear that we feel unsupported and undervalued by management,” the memo continues.

Further details of the information picket events are expected to be released in the coming days. United Airlines has been contacted for comment.

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Mateusz Maszczynski


Mateusz Maszczynski honed his skills as an international flight attendant at the Middle East’s most important airline and flew throughout the COVID-19 pandemic for a well-known European airline. Matt is passionate about the aviation industry and has become an expert in passenger experience and human-centered stories. Always on the cutting edge, Matt’s knowledge, analysis and news coverage are often used by some of the biggest names in journalism.

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