United Airlines will test new Polaris service on select flights

As travelers return to the skies and competitors like American Airlines and Delta Air Lines restore pre-pandemic service elements to their premium long-haul products, United Airlines will test a new Polaris service flow on select flights on next month.

United Airlines plans new Polaris service trial in February

Starting Feb. 1, 2022, United Airlines will test a number of small changes to its long-haul Polaris business class product. These include:

  • A new three-step main meal service at Polaris:
    • Step 1 – Aperitif/cocktail snack/lay the table linen
    • 2nd step – Main meal tray with plated starter
    • Step 3 – desserts
  • Digital menu cards available on the United app

The trial will run from February 1 to 28, 2022 on the following routes:

  • Frankfurt (FRA) ⇄
    • Chicago (ORD)
    • Houston (IAH)
    • Newark (EWR)
    • Washington (DIA)
  • London (LHR) ⇄

A note reviewed by live and fly notes that the new service will strike a “balance” between efficiency and a “personalized customer experience” on board:

As more and more customers return to the air, we know that service on board our aircraft will become busier, especially in our Polaris cabin. To strike the perfect balance between efficiency and providing a personal onboard guest experience, we will be testing a redesigned three-step main meal service flow in select markets in our Polaris cabin.

This new three-step service enhances the onboard dining experience for our customers, while maintaining efficient service by reducing the number of carts and service steps from pre-pandemic levels.

Wider rollout or additional modifications will be based on feedback from flight attendants during the February trial.

I asked United when we might expect to see things like appetizers and cheese plates and a spokesperson said:

“We continue to monitor and evaluate our service and make incremental adjustments to ensure we provide the highest quality products in a way that puts the health and safety of our customers and employees at the forefront of our business. service.”


It’s definitely a step in the right direction, although it’s also time to bring back the bread basket, appetizers, and multiple dessert options, like ice cream sundae, crackers/cheese, and petit fours . But we’ll take what we can get and restore linens with digital menus and three-course service is definitely a step in the right direction.

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