Ryanair passenger blows up Birmingham Airport after ‘jumping stairs’ with ankle injury
Retired NHS biomedical engineer Dr Neil Stafford claims he asked Ryanair for a wheelchair at both ends of his flight between Birmingham Airport and Fuerteventura in the Canary Islands after ruining his Achilles tendon while on holiday.
Image: Dr Neil Mallett / BPM MEDIA)
An injured Ryanair passenger who ruptured his Achilles tendon on vacation was dismayed when he said airport staff refused his request for help and he had to descend a flight of stairs.
Retired biomedical engineer Dr Neil Mallett claims he was also forced to balance on one leg as he boarded a bus to the terminal to avoid putting pressure on his painful injury.
The former NHS employee claims to have asked low cost airline Ryanair to prepare a wheelchair on both ends of his flight back from Fuerteventura to help him get around the airport, Birmingham Live reports.
Ryanair says Neil’s request was made on the day of his flight and therefore went against its 48-hour notice policy.
The 56-year-old said staff at his holiday destination have helped him, while staff at Birmingham Airport have not.
When he left the plane on his return, flight attendants told him no one was available to help him, he says.
Without an airlift between the plane and the terminal, Dr Malliett was then forced to descend the stairs from the plane to the tarmac.
To complicate matters, he said he then had to stand on one foot during the bus ride to the terminal.
“No one helped me at BHX except for a young boy at border control who got me through quickly,” said Dr Mallett., From Stafford in the West Midlands.
“Ryanair never answered me and BHX was not very helpful, to say the least. I have been in plaster for three weeks now.
Dr Neil Mallett / BPM MEDIA)
“Going down the stairs probably didn’t help as it was later confirmed that I had a ruptured Achilles tendon. “
Since the ordeal, Dr Mallett, who is due to leave Birmingham next month, has tweeted both the airline and the airport asking for answers.
He said he was now worried about flying from the airport if he still needed help.
Birmingham Mail / BPM MEDIA)
In a tweet he wrote: “It’s crap last week I have to say. No help for me to get down the plane steps and then get on a bus after asking for help. wonder if that’s what broke my Achilles? “
In another, he added: “Six days now with no answers. I’m not sure Birmingham Airport is the place to fly if you are disabled no matter how brave enough you are to do it with Ryanair. “
A Ryanair spokesperson said: “Mr. Mallet requested special assistance on the day of his flight.
“In order to ensure the availability of special assistance, Ryanair requires that passengers request these services at least 48 hours before the scheduled flight departure time.
“These requirements are described on our website, where Mr. Mallet requested the service.”
Birmingham Airport has been approached for comment.