Heathrow Airport Moves to the Cloud with Oracle Fusion Applications

Heathrow Airport installed Oracle Merged cloud apps in what it describes as “the biggest corporate transformation in its 75-year history”.

Capgemini and Oracle Consulting carried out the implementation, which would be part of Heathrow’s strategy to modernize its IT infrastructure and support its growth as it recovers from the Covid-19 pandemic.

The airport is looking to regain the 80 million passengers a year it had before the pandemic in 2019.

In 2016, Stuart Birrell, then CIO of Heathrow, told Computer Weekly: “Our ambition and vision is to provide the best passenger experience in the world and we are already among the best in Europe. So how do you do this? It’s about intelligently applying technology to achieve the passenger experience.

“It’s through automation, ticketing, borders, working with airlines on collaborative data and map information.”

At that time, there were plans to move to the cloud, with a move to Microsoft 365. And by 2018, the airport had implemented Microsoft Power BI on Microsoft Azure cloud for analytics for thousands of employees. In the back, he had deployed Azure Data Lake Analytics, Azure Stream Analytics and Azure SQL Database to extract, cleanse, and prepare real-time data on flight movements, passenger transfers, security queues, and immigration queues before sending it to Power BI.

Birrell has remained in the aviation industry, joining easyJet in 2020 as chief data and information officer.

Oracle’s current implementation, on Oracle Cloud Infrastructure, is comprehensive and involves Enterprise Resource Planning (ERP), Human Capital Management (HCM), Oracle Integration Cloud, and Billing Revenue Management, which would have been selected to support Heathrow’s high volume aeronautical billing. transactions with airlines.

An Oracle spokesperson confirmed Heathrow was an existing Oracle customer prior to the new implementation.

Stephen Williams, Heathrow’s Transformation Program Director, said in a statement: ‘Due to the pandemic, we have had to fundamentally rethink the way we organise, make decisions and keep everyone remotely connected.

“Our industry has been hit hard by the pandemic. We had severe disruption, loss of resources and of course personal impact on so many colleagues. But through it all, we still had a critical deadline to meet. All members of the Board of Directors, the management team and the entire organization have rallied behind the program. Our pandemic program adjustments have made our delivery twice as fast and efficient as before the pandemic began.

For Oracle, Cormac Watters, Executive Vice President of Applications, Oracle EMEA, said, “While the past 18 months have been challenging for the entire travel industry, it is vital that it continues to innovate.

“Heathrow has a culture of progressiveness and innovation that has made it one of the industry leaders in Europe and globally, and with Oracle Cloud Applications it now has an integrated platform to meet its needs. present and future.”

And for systems integrator, Steve Baldwin, account manager at Capgemini, added: “The transition to the cloud is a big business. It is a testament to the strong and collaborative partnership that has been built between Capgemini and Heathrow that we have been able to modernize such a complex IT estate so seamlessly during a time of significant change for the aviation industry.

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