Families face ‘hours’ of queues at Manchester Airport for TUI baggage drop as mid-term getaway begins
Passengers face hours of long queues at Manchester Airport as many head overseas for half a session.
Some people traveling with TUI described the expectations as “shameful”. Flights from the airport’s T2 on Saturday morning (May 28) were full of people who said they faced ‘hours’ of queuing to drop off their bags before they could queue for security.
According to some passengers, the queues extended to the sky tunnel escalators outside the entrance to T2. TUI said the airport is currently very busy due to the start of May’s mid-term and that TUI team members are “working hard to check everyone in”. They urged passengers not to show up too early for flights.
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Jo Darbyshire, from Bolton, traveled to Dalaman, Turkey, with her husband and their two children, Adam, 22, and Heather, 13. They arrived at the airport at 11.40am for their 3.45pm flight and said they joined the huge queues for TUI baggage drop on arrival.
“The queue covers almost the entire length of the link between the station and the Radisson up to the T2 building,” Jo told MEN. “We were expecting the queues to be bad and maybe around an hour but it’s worse than that. We just hope security won’t be that long too. We had booked the executive lounge but I don’t think we’re going to go through that at all now.
“It took us over an hour to get to the entrance of T2, where there is a huge queue for baggage drop off.” Jo said it took them an hour and a half to get through the bag drop queue, before heading to security. “You can understand why people arrive so early when it’s like this,” she added. “Not the best way to start a vacation.”
Oliver Akroyd, from Halifax, tweeted earlier this morning: “Shameful effort at T2 check-in at @manairport. The queue is actually 1 mile long. Gonna need a lot of beer [sic] to overcome this.
Speaking to MEN, Oliver, who is traveling to Menorca as part of a family of six, added: ‘The queue for all TUI flights runs the full length of the airlift. It takes about five minutes to walk the full length to reach the back of the queue. We arrived at 11:15am and our flight is at 2:40pm. The process seems to be that TUI staff pick flights out of the queue as they get closer to departure time.
“The staff handled the situation well, but it was unusual circumstances, involving a huge, long queue where they called you in order of your departure flight. The result being that hardly anyone couldn’t have time in the departure lounge.”
On Friday May 27, TUI issued a statement apologizing to those affected by the flight delays. In the statement, TUI said: “We would like to apologize to some of our customers who have experienced flight delays in recent days. As the UK’s largest holiday company, our priority is to take our customers on holiday safely.
“We continue to work closely with our airport partners to monitor the situation and continue to provide the best possible holiday experience for our customers. We are doing everything possible to limit flight delays, which may occur from time to time for various operational reasons.
“In the rare event that flight delays do occur, we will do everything we can to support our customers, through direct communications and by providing overnight accommodation and transfers if required, as well as meals and refreshments. We would like to remind customers not to arrive at the airport too long before their flight, as this can contribute to delays in terminal queues.
“Standard check-in opens at least two and a half hours before departure time for short and medium-haul flights, and at least three and a half hours before departure for long-haul flights. At certain airports, we are able to offer pre-baggage drop and self-service bag drop.You can find more information about these services, as well as our tips for making your airport experience as pleasant as possible here.
Manchester Airport said it could not comment on individual operator queues and there were no issues with security queues on Saturday (May 28). The airport issued a similar statement about advising people not to arrive until three o’clock for their flights. A spokesperson recently said: ‘The airport is asking passengers not to come early as they will not be able to check in with their airlines, which could lead to unnecessary waits in the terminals. Leaving a three-hour window will allow people to get through security and catch their flights.”